Exchange Policy
Simple Exchange Policy
We want your dog to be perfectly comfortable and stylish in their coat! If the size or model isn’t right, our exchange process is easy and personalized.
Conditions:
- Submit your exchange request within 15 days of receiving your order.
- The coat must be in its original condition (not worn outdoors, clean, and fur-free).
- Exchange fee: $25 for round-trip shipping (Quebec & Ontario).
Easy Process:
- Submit your request online via your account or by clicking on our exchange policy.
- Once we receive your request, we’ll call you to discuss the best option: size, model, or color change.
- You’ll receive an email with a return label and instructions. Simply drop off the item at a nearby drop-off location (designated carrier).
Other Options:
- In person at our workshop: no fees (please contact us first).
- Adjusted fees for other Canadian provinces or the U.S. (we’ll inform you if applicable).
Important: No refunds are offered. If there’s a price difference between exchanged items, we’ll send you an adjustment or issue a store credit if your choice is unavailable.
Need help? Contact us! We’re here to make sure everything is perfect for your furry companion.